Information Technology Infrastructure Library(ITIL) Service Strategy is the process of identifying what services your IT organization should offer and for what customers.
It is a complete framework that helps organizations align IT services with business objectives and customer needs.
This framework helps organizations design, develop, deliver, and manage those services in an efficient and cost-effective manner.
Creating a Service Strategy is the first phase in the ITIL service lifecycle, and is comprised of 5 processes:
- Strategy Management
- Service Portfolio Management
- IT Financial Management
- Demand Management
- Business Relationship Management